Quality Living at home provides premium services of dependable, personal and quality care.
When I joined the Agency in March 2018 to look after my current client, I was presented with a carefully constructed care package which also took into account potential incidents which may occur. Much needed equipment was sourced with the help of Lorraine and Inga. This was all done with professionalism and loyalty to client, carer and family. I am in awe of how quickly the Agency responds to all kinds of problems arising in sometimes difficult or complex situations, making for carer and client to live in harmony with each other.
We do appreciate the regular calls and visitations to the home, adding that they have gone beyond their call of duty in many ways on numerous occasions, just to mention a couple, late last year Lorraine and a colleague drove over 135 miles on a weekend to take our client to a family wedding, this is still spoken of highly amongst the family. Also, both ladies went overboard in spoiling my client and myself for his 100th birthday earlier this year for lunch at his favourite pub. They are always willing to go that extra mile.
It is a great comfort for me to know they are both just a call away when in need of professional advice or a chat. I see them both more like a friend than an agency providing basic needs.