Our 94 year old Stepfather is happy and calm. He lives in his own familiar surroundings with a wonderful familiar carer from Quality Living at Home.
Quality Living at Home provide a secure foundation with advice on both care situations and finance. The freelance carer is happy and calm knowing they have a ‘go to’ person. The client is happy because our step father continues to be happy and calm. A win, win, win!
I cannot speak too highly of the services offered by Quality Living at Home. We have used this company for the past two years. My father turned 100 years old this year and the care that he has received from the excellent long term carer provided and looked after by Inga and Lorraine have gone a very long way in enabling him to remain in his own home and pass this milestone, this is despite very restricted mobility & other exacting challenges.
This is entirely because of the extraordinary “can do” attitude of his brilliant carer. Nothing is too much trouble. I have found that Quality Living at Home are always prepared to go the extra mile to ensure my father’s welfare and happiness. Nothing is too much of a problem, even to the extent of Lorraine, co-owner of Quality Living at Home, driving my father in her own car to his niece’s wedding in Norfolk recently to ensure that he didn’t miss such a special event.
This must be a unique offering in the world of care of the elderly. As a family, we feel hugely supported by the Quality Living at Home ladies, who make regular visits to my father to ensure his every need is listened to and understood. Another thank you particularly to Lorraine and Inga who organise this terrific range of services. Absolutely brilliant! We are very grateful.
I have personally used Quality Living at Home for around three years having followed Lorraine Terry from a previous agency. I have known Lorraine for about ten years as she also provided carers for me during this period. As I was going to university, she provided suitable carers who were able to adapt to my university lifestyle and what I required from a carer at this point. Later when at home I had an illness which effected me badly. Again, Lorraine and Inga were understanding of my needs and they were able to provide a carer able to cope with the changing nature of my illness. I cannot fault Lorraine and Inga and I would recommend anyone to their agency Quality Living at Home
Quality Living at Home have provided full-time carers for both of our parents for a few months now and we have been delighted with the quality, training and kindness of the carers. Inga and Lorraine at the agency have been intelligent, empathetic and thoughtful, placing the needs of our parents above their own convenience. They have been incredibly efficient, with a cheerful, friendly manner and exemplary courtesy. Communication has been excellent through visits to our parents, frequently liaising with the carer, as well as regular phone calls and updates. In addition to all of this, they often go the extra mile to provide over and above our expectations from a care agency.
Having started to use Quality Living at Homes services in mid-2018, they did a fantastic initial job of identifying the right carer to match my needs, which has meant I’ve benefitted from an increase in the standard of my care and of its consistency compared to previous arrangements. Lorraine and Inga offer a really personal, local service and their regular visits mean it’s easy to resolve any issues that come up and prepare for holiday cover etc. Quality Living at Home offer competitive care which I’m extremely satisfied with, hence I’d have no hesitation in recommending them.
My dad lives with vascular dementia and since the death of my mum in May 2016, we have used care agencies to provide us with live in carers.
After being so disappointed with the quality of carers and agencies, and thinking I would have to look at care homes as it was just not manageable, I was lucky enough to find Quality Living at Home.
They are amazing, both Lorraine and Inga have been brilliant, where to start…
Firstly their quality and knowledge of available carers is just outstanding, Lorraine has worked with all her carers previously and knows exactly who will fit with dad.
Secondly if there is an emergency, they come personally and support both my dad and his carer, which is really important to me as I live on the other side of the world!
Thirdly and most importantly to me, I can trust them implicitly to find the best solution for my dad, who by the way, thinks he has found himself two new gorgeous girlfriends every time they come to visit 🙂
If every agency offered just a 3rd of what I have found with Quality Living at Home, we could change the care industry into a real support for people like my dad.
We have been using the services of Quality Living at Home for the two years to support our Aunt. We have found the carers – both permanent and for holiday cover – to be excellent. They are reliable, competent, kind and friendly and our Aunt has been very happy with their help and companionship. We have also been impressed by the sympathetic support we have been given by Lorraine and Inga.